Partnership Operations Manager

Montvale, NJ
Full Time
Senior Manager/Supervisor

Position Overview 

We are seeking a systems-driven and execution-focused Partnership Operations Manager to build, manage, and scale our partnership channels as a core acquisition engine. 

This role is responsible for developing partnership channels, creating structured outreach systems, owning referral infrastructure, and ensuring full visibility into partner-driven pipeline and performance. 

This is not a deal-closing role; it is an infrastructure and channel ownership role focused on building repeatable, trackable, and scalable partnership-driven growth. 

Key Responsibilities 

Partnership Channel Development 

  • Identify, define, and build high-value partnership channels aligned with the company's growth strategy  

  • Establish clear partner categories (e.g., referral partners, strategic partners, community channels)  

  • Develop and continuously refine the partnership channel strategy based on performance 

Partner Outreach & Cadence Management 

  • Design and execute structured outreach cadences to initiate and grow partner relationships  

  • Maintain consistent communication rhythms with partners (check-ins, updates, follow-ups)  

  • Ensure no partner relationship goes unmanaged or inactive 

Referral Infrastructure & CRM Ownership 

  • Own the end-to-end referral system, including tracking, routing, and visibility  

  • Build and maintain CRM structure for partnership tracking and attribution  

  • Ensure all partner-sourced leads are properly logged, tagged, and tracked  

  • Continuously improve systems for efficiency, clarity, and scalability 

Sales Lead Tracking & Attribution 

  • Ensure accurate attribution of all partnership-driven leads and opportunities  

  • Track lead flow from partner source - pipeline - outcome  

  • Maintain clean, reliable data to support decision-making and reporting  

  • Partner with sales teams to ensure proper handoff and follow-through 

Partner Performance & ROI Management 

  • Define KPIs for partnership performance (lead volume, conversion rates, revenue contribution)  

  • Monitor and analyze partner performance regularly  

  • Identify high-performing partners to scale and underperforming channels to optimize or eliminate  

  • Provide structured reporting and insights to leadership on partnership ROI 

Requirements 

Skills & Experience 

  • Experience in partnerships, operations, revenue operations, or channel management  

  • Strong systems thinker with the ability to build scalable processes  

  • High attention to detail and data accuracy  

  • Experience managing CRM systems and pipeline tracking  

  • Ability to manage multiple relationships and workflows simultaneously  

  • Strong communication and organizational skills  

  • An analytical mindset with comfort using data to drive decisions  

Tools & Technical Knowledge 

  • CRM systems (e.g., HubSpot, Salesforce, Pipedrive, or similar)  

  • Pipeline tracking and attribution systems  

  • Spreadsheet tools (Excel, Google Sheets)  

  • Familiarity with automation tools and workflow systems is a plus  

  • Experience working with reporting dashboards (e.g., Power BI or similar) is a plus 
     

What Success Looks Like 

  • Fully built and functional partnership channels  

  • Consistent, structured partner outreach cadence  

  • 100% visibility into partner-sourced leads and pipeline  

  • Clean, reliable attribution across all partnership channels  

  • Clear ROI visibility by partner and channel  

  • Scalable systems that reduce reliance on manual tracking  

What We Offer 

  • Compensation: $50,000-$70,000 Base salary + performance-based incentives tied to channel performance  

  • High-ownership role with direct impact on growth  

  • Opportunity to build and own a core revenue channel from the ground up  

  • Fast-paced, systems-driven environment focused on scalable growth 

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